A wills and probate enquiries answering service that never sends a bereaved caller to voicemail.
People ring about a will or an estate when they have the time and the courage, which is often after 5pm, at lunchtime, or when your private client team is already on the phone. Stak for Solicitors answers those calls in your firm's name, takes the details with care and sends them to your team within 60 seconds.
Private client calls don't fit office hours.
Wills and probate work is won on the phone. A family making a will wants to know what it costs and who will help them. Someone who has just lost a parent wants to know what happens next. Neither of them wants a voicemail greeting, and many will simply ring the next firm on the list.
Calls after a death
Executors often ring in the days after a funeral, while juggling work and family. They want a calm voice and a clear next step, not a menu.
Calls that are price questions
Most will enquiries start with "how much?". The firm that picks up and books a call-back is usually the one that gets the instruction.
One private client solicitor
When your fee earner is in a meeting with a client, the phone rings out. That is the exact moment a new enquiry comes in.
wills practices never called back a mystery-shopper phone enquiry. Only 40% of callers were put straight through.
First4Lawyers white paper (insight6), reported by Legal Futures, Sept 2023.of people who used will writing services first found out the price by talking to the provider.
Legal Services Consumer Panel, Tracker Survey 2025.Every wills and probate call answered, sorted and passed on.
Divert the calls you miss
Your phone system diverts to your Stak number when the line is busy, at lunch or after hours. Your published number stays the same.
Answered in your name
Callers hear your firm's greeting and are told they are speaking to an AI assistant.
The right details taken
Name, number, whether it is a new will, an update, lasting powers of attorney or an estate, whether there is a deadline, and the best time to call back.
With your team in 60 seconds
A short summary arrives by email and text. Anything you have marked urgent is texted straight to the person you choose.
If evening and weekend calls are your main gap, see out of hours answering for solicitors. To compare running costs with a receptionist or a staffed bureau, see what an answering service costs.
Careful with clients, clear about what it is.
It says it is an AI
Every caller is told at the start that they are speaking to an AI assistant answering for your firm. Nobody is misled about who they are talking to.
It never gives legal advice
It will not comment on a will, an estate or inheritance tax. It takes the enquiry and leaves the advice to your solicitors, who remain responsible for the client relationship.
You set the script
You decide the greeting, the questions, what counts as urgent and who gets told. Every call comes with a written summary, so you can see what was asked.
Wills and probate enquiries: common questions
Will the assistant pretend to be a member of my team?
No. It answers in your firm's name and tells every caller at the start that they are speaking to an AI assistant. If someone would rather speak to a person, it takes their details and makes sure your team calls them back.
Can it tell a caller what a grant of probate involves, or whether a will is valid?
No. It never gives legal advice, on probate or anything else. It takes the details, explains that a member of your team will call back, and passes the enquiry to you. The advice stays with your solicitors.
What does it cost?
From £297 a month, monthly rolling. There is no long contract, so you can see how it handles your wills and probate calls before deciding to keep it.
See how it works across the whole firm on the Stak for Solicitors page.