Never miss another client enquiry.
Stak AI Receptionist for solicitors: every call answered, details taken, and your team told within 60 seconds.
The calls you miss are often the ones that matter most.
A new client rarely waits. If a call to your firm goes to voicemail, the caller usually rings the next firm on the list, and you never hear about it.
Lunchtime
Reception is covering two jobs or on a break. Someone selling their house rings, hears the voicemail greeting and hangs up.
Evenings and weekends
People deal with wills, probate and moving house after work. An out of hours answering service means those calls are caught instead of lost.
Fee earners in the middle of work
Completion day, a client meeting, a call with the other side. Missed calls in conveyancing stack up exactly when the team is busiest.
When mystery shoppers phoned 50 wills practices as new clients, 10 of them never called back.
First4Lawyers white paper (mystery shopping by insight6), 2023. First4Lawyers is a legal marketing network. Reported by Legal Futures, 21 September 2023.of people who used a legal service shopped around before choosing a provider, the highest level the survey has recorded.
Legal Services Consumer Panel, Tracker Survey 2025: How consumers are choosing legal services, July 2025 (3,750 consumers).An AI receptionist for law firms, live in four steps.
Divert the calls you can't take
Set your line to divert to your Stak number when you're busy, don't answer, or are closed. Your number stays the same.
It answers in your firm's name
Callers hear your firm's greeting, not a call centre script.
It takes the details
Name, number, the matter type (conveyancing, wills, probate and so on) and how urgent it is.
You're told within 60 seconds
A summary arrives by email and text. On Professional, it can also book a consultation straight into your calendar.
A calm, natural British voice. Honest about what it is.
Sounds like a good receptionist
A natural British voice that listens, asks sensible follow-up questions and doesn't rush the caller.
Says it's an AI if asked
If a caller asks whether they're talking to a person, it tells them it's an AI assistant taking a message for the firm.
Never gives legal advice
It takes details and passes them to you. It never gives legal advice, and it never quotes fees unless you've told it what to say.
Client confidentiality comes first.
You are responsible for how client information is handled. Stak AI Receptionist is set up so that's straightforward.
Confidential by design
Call summaries go only to the people at your firm you choose. We don't use your callers' details for anything else.
UK GDPR-compliant
UK GDPR-compliant, with a data-processing agreement and transfer safeguards. We provide the agreement before you go live.
Recording is your choice
You decide whether calls are recorded. Turn recording on or off at any time.
Simple monthly pricing. No long contracts.
Both plans are monthly rolling. No contract longer than a month.
Essentials
- Every diverted call answered in your firm's name
- Caller details, matter type and urgency taken
- Summary by email and text within 60 seconds
Professional
- Everything in Essentials
- Consultations booked into your calendar
- Follow-up texts to callers
- Monthly report on calls and enquiries
Virtual receptionist for law firms: common questions
How is an AI receptionist different from a human answering service?
A human answering service shares its receptionists across many businesses. Stak AI Receptionist answers straight away at any hour, follows your firm's instructions the same way on every call, and sends you a written summary within 60 seconds. It says it is an AI assistant if asked, and it never gives legal advice.
What if the caller wants to speak to a person?
It takes an urgent message with the caller's name, number and what it is about, and texts it to you straight away so someone can ring them back.
How long does setup take?
About 48 hours. We agree your greeting, the matter types you handle and who should be told about each call, then switch it on.
Do we have to change our phone number?
No. You keep your number and set a call divert for when you are busy, do not answer, or are closed. You can switch the divert off at any time.
Does it work with our case management system?
Today it books consultations straight into your calendar on the Professional plan. Integrations with case management systems are available on request; tell us which system you use.
How does the cost compare with a receptionist?
A receptionist means a salary plus employer costs, holiday and sickness cover, and they still go home at 5:30pm. Essentials is £297 a month on a monthly rolling plan, and it covers lunchtimes, evenings and weekends.
Ring the demo line and pretend to be a new client.
Ask about a house sale, a will or a probate matter. Then see the summary a firm would receive.